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If you report a mistake on your credit report and it isn't corrected within 30 calendar days, you are entitled to ₹100 for every additional day of delay. This isn't a goodwill gesture or an escalation tactic. It's an RBI framework that has been in force since 26 April 2024; the money is paid into your bank account, and almost nobody claims it.
The rule, exactly
The framework comes from RBI circular RBI/2023-24/72, dated 26 October 2023, which directed credit institutions and credit information companies to put a compensation mechanism in place. Lenders and bureaus were given six months to build the systems, so it took effect on 26 April 2024.
What it says: if your complaint isn't resolved within 30 calendar days from the date you first filed it with a lender or a bureau, you are entitled to ₹100 per calendar day for the delay beyond that point.
Calendar days, not working days. The clock runs through weekends and holidays.
The 30 days are actually split into two
This is the part that decides who pays, and it's the part nobody explains.
The arithmetic comes from the circular itself, reading section 21(3) of the Credit Information Companies (Regulation) Act, 2005 together with the CIC Rules, 2006. The lender gets 21 days to send corrected information to the bureau. The bureau gets whatever remains of the 30 — nine days — to act on it.
So liability follows the failure. If your lender sat on it past day 21, the lender owes you. If the lender delivered on time but the bureau didn't finish within the 30, the bureau owes you. Where more than one party is involved, the compensation is apportioned between them proportionately.
You don't need to work out which one failed before you claim. Raise it and let them sort out who pays.
What it covers, and what it doesn't
Covered: delays in updating or rectifying credit information. The wrong account on your report, a payment recorded as missed that you made, a loan you closed still showing open, an account that isn't yours at all.
Not covered, and this exclusion matters: complaints about how your credit score is calculated, or about the scoring model itself. If you think your score should be higher given what's on your report, that's a disagreement about the model, and the framework doesn't apply. It covers the accuracy of the underlying data, not the number the data produces.
Also outside scope: a lender's commercial decisions, and internal administrative matters. If your complaint is really "they shouldn't have rejected my loan," that's a different issue — what to do after a loan rejection covers it.
The distinction is worth getting right before you file. A complaint framed as "my score is wrong" can be closed as out of scope. The same problem framed as "this account on my report is inaccurate, here's the proof" is squarely inside the framework.
How to claim it
Raise the dispute properly, and date it. File with the bureau or with the lender that reported the entry. Write down the date you filed and the complaint reference number. Everything downstream depends on that date, so screenshot the acknowledgement.
Describe the error, not the consequence. "The loan account ending 4417 shows as open; it was closed on 12 March 2026, and the closure letter is attached." Not "my score is too low." Attach whatever documentation you have — closure letters, payment receipts, statements.
Count calendar days from the filing date. Day 30 is your line.
If day 30 passes with no resolution, write again and claim compensation under the framework. Reference RBI circular RBI/2023-24/72, state your original filing date, and ask for ₹100 per calendar day of delay. Be specific and unemotional — this is an administrative entitlement, not an argument you have to win.
Expect payment within five working days of resolution. The circular requires the compensation to be credited to your bank account within five working days of the complaint being resolved.
If it's refused, escalate. Wrongful denial of compensation goes to the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021. Filing is free.
Our walkthrough of raising a CRIF dispute covers the mechanics of the correction itself.
One limitation
The framework doesn't apply retrospectively. Disputes you filed before 26 April 2024 are outside it, even if they were resolved later. If you have an old unresolved dispute, the cleanest route is usually to file it fresh — a new filing date starts a new clock.
Does anyone actually get paid?
Honest answer: sometimes, and not reliably enough.
People do receive it. There are documented cases in Indian personal-finance communities of complainants being paid — occasionally partially, with one party paying its share while the other has to be chased.
There's also evidence from the other direction. The RBI has imposed monetary penalties on credit information companies for non-compliance with this very framework, which tells you two things. The obligation is real and the regulator is enforcing it. And it was being missed often enough to warrant action.
What follows from that is practical: document everything, claim explicitly rather than hoping it's applied automatically, and escalate to the Ombudsman if it's denied. The entitlement is clear. The collection sometimes requires persistence.
Why this matters more than it sounds
The ₹100 isn't really the point. A 40-day delay gets you ₹1,000, which doesn't compensate anyone for a rejected home loan.
The point is leverage. Before this framework, a disputed entry could drift for months with no cost to anyone but you. Now a delay has a price attached and a regulator watching, which changes how a complaint gets handled the moment you cite the rule. Mentioning the framework and your filing date in the first message often does more than the money ever will.
And it only works if you know the clock exists. Most people raise a dispute, hear nothing, and assume slow is normal.
Frequently asked questions
Q.1 How much compensation am I owed if my credit report dispute is delayed?
₹100 for every calendar day your complaint remains unresolved beyond 30 calendar days from the date you first filed it. The framework comes from RBI circular RBI/2023-24/72 and has applied since 26 April 2024.
Q.2 Who pays the compensation, the bank or the bureau?
It depends on who caused the delay. The lender has 21 calendar days to send corrected data to the bureau, and the bureau has the remaining 9 days to resolve. Whoever misses their window pays. Where several parties are involved, it is apportioned between them.
Q.3 When do I actually receive the money?
The compensation is credited to your bank account within five working days of the complaint being resolved.
Q.4 Does this cover disputes about my credit score itself?
No. Complaints about how your credit score is calculated or about the scoring model are specifically outside the framework. It covers delays in correcting or updating the information on your report, not disagreements about the number that information produces.
Q.5 What if they refuse to pay?
If compensation is wrongfully denied, you can approach the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021.
Q.6 Does it apply to older disputes?
No. Disputes filed before 26 April 2024 are outside the framework, even if they were resolved afterwards.
Check your CRIF score free
You can't dispute an error you haven't found. FixMyScore shows your full CRIF High Mark report so you can see every account reported against your name. Checking is a soft inquiry and never lowers your score. Check your CRIF report free, or get the app on Google Play or the App Store.
Sources: RBI circular RBI/2023-24/72, DoR.FIN.REC.48/20.16.003/2023-24, "Framework for compensation to customers for delayed updation/rectification of credit information", 26 October 2023, effective 26 April 2024; RBI circular on strengthening of customer service rendered by Credit Information Companies and Credit Institutions, 26 October 2023; Credit Information Companies (Regulation) Act, 2005, section 21(3); Credit Information Companies Rules, 2006; Reserve Bank – Integrated Ombudsman Scheme, 2021.